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Digital downloads

File delivery

Your files will be available to download once payment is confirmed.

Payment Options

• Accepts Etsy gift cards

Returns & Exchanges

I gladly accept cancellations

Privacy policy

Privacy Policy

At Crystalized Vault, I respect your privacy and am committed to protecting your personal information. This privacy policy outlines how I collect, use, and protect your data when you interact with my Etsy shop.

Information I Collect

When you place an order or contact me, I collect personal information you provide, such as:
• Your name
• Shipping address
• Billing address
• Email address
• Payment information (processed securely through Etsy; I do not have access to your credit card or PayPal details)

Etsy may also collect additional information. For more information, please refer to Etsy’s Privacy Policy.

Why I Need Your Information

I collect, use, and share your information to:
1. Fulfill Your Order: To process and ship your purchase and to communicate with you about your order.
2. Customer Support: To address any questions, concerns, or issues you might have.
3. Legal Obligations: To comply with legal requirements, such as tax records or dispute resolution.
4. Marketing and Promotions (if you opt-in): To send updates, promotional offers, or new product announcements.

How I Use Your Information

I only use your information as necessary to fulfill your order, provide customer support, or comply with legal obligations. Your personal data will never be sold or shared with third parties for marketing purposes.

I may share your data with:
• Etsy: To process your order and comply with Etsy’s terms and policies.
• Service Providers: For shipping and delivery purposes (e.g., USPS, FedEx, or other carriers).
• Legal Authorities: To comply with legal obligations or court orders.

Data Retention

I will retain your personal information:
• For Orders: Your data will be retained for as long as necessary to provide my services, comply with legal requirements, and resolve disputes.
• For Legal Purposes: I am required to retain purchase and transaction data for tax and legal compliance for up to 7 years.

If you wish to have your information removed from my records (where legally permissible), you may request its deletion by contacting me.

Your Rights

As a customer, you have the following rights regarding your personal information:
• Access: You can request a copy of the information I hold about you.
• Change or Delete: You can ask for your data to be corrected or deleted, subject to legal limitations.
• Object: You can opt-out of marketing communications or restrict certain data processing.

If you have any concerns about your data, feel free to contact me directly.

How I Protect Your Information

I take reasonable and industry-standard measures to secure your data, including:
• Secure Payment Processing: All payment details are processed through Etsy’s secure system, and I never receive or store your financial information.
• Restricted Access: Only authorized personnel can access your data for order fulfillment.
• Data Encryption: Your information is encrypted during transmission.

Third-Party Services

I may use third-party services (e.g., shipping carriers, email providers) to fulfill orders. These providers only receive the information necessary to perform their services and are required to protect your data.

Cookies and Tracking

Etsy may use cookies to enhance your shopping experience. I do not collect cookie data directly, but you can review Etsy’s cookie policy for more details.

Contact

If you have any questions or concerns about this policy or how your information is handled, please contact me.

This privacy policy may be updated from time to time. Any changes will be reflected here. By purchasing from my shop, you agree to the terms outlined in this policy.